Solidroad, an AI-native platform focused on quality assurance for customer support, announced it has raised $25 million in a Series A round to expand its capabilities and global footprint. The financing was led by Hedosophia, with participation from First Round Capital, Y Combinator, and Sony Innovation Fund.
The funding will support team expansion across San Francisco and Dublin, as well as continued product development, as enterprises increasingly seek solutions to maintain quality across both human and AI-driven customer interactions. The company positions its platform as a response to a growing challenge in customer experience, where the scale of interactions has outpaced traditional quality assurance processes.
Solidroad’s platform evaluates 100% of customer conversations, generating insights that help organizations reduce manual QA workloads and improve customer satisfaction. It also uses these insights to create personalized training simulations for support agents, enabling continuous improvement without increasing operational costs as interaction volumes grow.
Since launching in 2023, Solidroad has expanded its customer base to include companies such as Ryanair, ŌURA, and Crypto.com. The platform has analyzed millions of interactions to date and has helped increase analyst productivity by up to 10x, according to the company.
The funding follows earlier momentum from its seed round in 2025 and reflects broader demand from customer experience and operations leaders for tools that can scale support quality without requiring proportional increases in headcount. By automating QA and linking insights directly to coaching, Solidroad aims to improve consistency, speed, and performance across support teams managing both human and AI interactions.
KEY QUOTES
“We turn every customer interaction into measurable insight. While most company support interactions go unreviewed, our platform evaluates them at scale, holding every interaction to a high quality standard to ensure customers feel supported. This funding enables us to expand our team and capabilities so more companies can make exceptional service the standard, not the exception.”
Mark Hughes, Co-Founder And CEO, Solidroad
“We’ve built Solidroad to make sure every customer interaction becomes something teams can learn from. By evaluating conversations at scale, we’re able to define what high-quality support looks like and apply that standard consistently across both human and AI agents. This funding allows us to expand those capabilities and bring that level of visibility and improvement to even more companies.”
Patrick Finlay, Co-Founder And CTO, Solidroad
“AI is transforming how companies handle customer support, but maintaining consistent quality is still a huge challenge. Solidroad brings the needed visibility and oversight to every interaction, helping support teams continuously improve. We’re excited to back a platform that is helping companies scale their support, while ensuring the customer experience is the main priority.”
Andrew Smyth, Partner, Hedosophia
