SuperDial, a voice AI company automating phone calls for healthcare organizations, has acquired MajorBoost. This fellow innovator has developed an AI-powered system to automate waiting on hold and navigating insurance companies’ Interactive Voice Response (IVR) phone trees. And this acquisition augments SuperDial’s capabilities in automated dialing, IVR and hold navigation, and collecting information over the phone from live representatives.
With this deal, SuperDial will be well-positioned to address the growing demand for healthcare automation, an industry rapidly adopting AI agents to complete time-consuming tasks. Healthcare organizations rely heavily on phone calls, and SuperDial’s AI phone agents will be even more advanced with MajorBoost’s capabilities.
SuperDial specializes in end-to-end phone call automation, and its AI agents navigate phone trees, wait on hold, and conduct entire conversations with live representatives. A human steps in if an AI agent cannot complete a call. This also generates valuable data that can be used to improve AI performance. By utilizing SuperDial to automate phone calls that would otherwise need to be performed by their teams, customers have reported cost savings and productivity gains as high as 3x and 4x, respectively.
Since being founded, SuperDial has been committed to improving the efficiency of the revenue cycle management (RCM) process healthcare providers undergo to bill and collect payment for services. And obtaining reimbursement from health insurance companies is at the core of RCM. SuperDial has quickly become a trusted partner for leading billing companies and provider organizations by automating expensive and time-consuming outbound phone calls to insurers.
Given SuperDial and MajorBoost have extensive RCM expertise, this deal is a logical next step in SuperDial’s growth trajectory. And with MajorBoost, SuperDial will now be even better positioned to automate phone calls for RCM use cases such as benefits verification, prior authorization, claim follow-up and provider credentialing and enrollment.
SuperDial also is committed to evolving with customer needs in an increasingly automated world. Going forward, SuperDial will continue to innovate and invest in AI-powered solutions within RCM and beyond to help healthcare organizations minimize administrative costs and maximize operational efficiency.
KEY QUOTES:
“We’re extremely excited to welcome MajorBoost to the SuperDial family. This brings us one step closer to our goal of making tedious phone calls a thing of the past for healthcare organizations. During our evaluation, we were highly impressed by MajorBoost’s ability to encode the nuances required to consistently navigate phone trees and hold times. It’s clear that combining our solutions will lead to a better overall experience for our customers.”
– Sam Schwager, CEO & Co-Founder of SuperDial
“MajorBoost’s AI has saved time and boosted revenues for medical billing, eligibility and credentialing teams who routinely call health insurance companies. With AI to handle the hassles of payer calls, our clients experienced improvements in claims collections and team member satisfaction. Their tasks completed per day increased by up to 45%, an extra two days per week per person. Since founding MajorBoost at the AI2 Incubator, our solid technical team has delivered cutting edge AI ranging from human-in-the-middle to fully automated calls to payers. MajorBoost is excited to combine with SuperDial and offer clients a comprehensive suite of voice AI solutions.”
– Lekshmi Venu, CEO & Founder of MajorBoost
“What sets the SuperDial team apart is the speed of their execution capabilities and their commitment to a deep understanding of healthcare business processes. SuperDial frees up revenue cycle personnel to focus on the highest possible problem solving needs while AI handles critical but highly repetitive work like data gathering.”
– Paul Bernard, Chief Product Officer at Vyne Dental
