TeamViewer and ServiceNow announced a multi-year strategic technology partnership under which TeamViewer’s Digital Employee Experience and Remote Connectivity solutions will be integrated with the ServiceNow AI Platform. The companies said the partnership includes joint go-to-market investments aimed at delivering end-to-end autonomous IT solutions for enterprise customers.
The integration is designed to help enterprises move from manual intervention toward autonomous IT management through end-to-end agentic workflows, addressing what the companies described as long resolution times, reduced productivity, and employee frustration caused by disconnected tools. TeamViewer’s solutions will be available as a packaged add-on to ServiceNow customers worldwide, supported by implementation and channel partners, with the two companies assigning dedicated sales and marketing resources across IT Service Management, Field Service Management, and Customer Service Management. The agreement also includes plans to explore deeper integrations and expand into new use cases and markets.
TeamViewer said its platform is built on a data advantage drawn from millions of AI-captured expert resolutions and serves more than 600,000 customers globally. ServiceNow said its AI Platform integrates with any cloud, model, or data source and currently supports more than 100 billion workflows annually across enterprise customers.
KEY QUOTES:
“The future belongs to organizations that can sense, decide, and act in real time. By bringing together ServiceNow’s AI control tower for business reinvention and TeamViewer’s endpoint capabilities, we’re closing the loop from insight at the edge to outcomes at scale. Together, we are unlocking autonomous operations, accelerating productivity, and delivering a new era of agentic business.”
Bill McDermott, Chairman and CEO, ServiceNow
“ServiceNow is one of the foremost AI companies in the world and has chosen TeamViewer as a key strategic partner to deliver on its vision of agentic business. This is a testament to our leading technology, unique data foundation, and strong innovation roadmap. Together, we intend to make the combined offering indispensable to how the world’s largest enterprises run, secure, and automate their operations.”
Oliver Steil, Chief Executive Officer, TeamViewer
