- The Coca-Cola Company (NYSE: KO) announced it signed a five-year agreement with Microsoft Corporation (NASDAQ: MSFT) In order to standardize its business operations on Microsoft’s cloud
The Coca-Cola Company (NYSE: KO) announced it signed a five-year agreement with Microsoft Corporation (NASDAQ: MSFT) In order to standardize its business operations on Microsoft’s cloud and deliver new digital experiences that will provide innovative solutions to modernize how the company engages with employees and customers.
As part of the agreement, the companies will utilize the capabilities of Microsoft Azure, Dynamics 365, and Microsoft 365. And these solutions will help The Coca-Cola Company gain new insights from data across the enterprise, enabling a 360-degree view of the business, and providing enhanced customer and employee experiences.
The Coca-Cola Company is also deploying Dynamics 365 Customer Service, the Power Platform, and Microsoft Teams to all its employees, updating productivity with the enhanced security that runs across Azure and Microsoft 365 cloud services.
After it is deployed, new Dynamics 365 AI-driven insights and real-time dashboards will allow call center managers to monitor performance metrics for overall employee satisfaction scores and benefit from real-time insights into which call topics are driving scores. And these investments will also enable The Coca-Cola Company to access the latest innovations in the Dynamics 365 portfolio of applications and expanding capabilities that offer a true 360-degree customer and business view, unifying processes and providing forward-looking intelligence, enabling employees to proactively drive decisions and action.
The Coca-Cola Company is also rolling out Microsoft 365 and Microsoft Teams worldwide thus equipping employees with a single hub to connect and collaborate across chat, calling, meetings, and documents. And as a result of the COVID-19 pandemic, The Coca-Cola Company is utilizing Microsoft’s collaboration technologies to support the increased demand of a largely remote workforce.
These technologies are enabling The Coca-Cola Company to host many internal meetings on a global, regional and local scale, and with the global shelter-in-place mandates on April 21, 2020. The company held a virtual quarterly earnings townhall meeting for employees using Microsoft 365 Live Events, which enables “broadcast-style” video presentations for large-scale audiences, both live and on-demand.
Key Quotes:
“At The Coca-Cola Company, innovation and growth are key pillars of our business. This partnership with Microsoft allows us to really step change our employee experience through replacing previously disparate and fragmented systems. These platforms allow us to deliver relevant, personalized experiences as we network our organization.”
-Barry Simpson, senior vice president and chief information and integrated services officer of The Coca-Cola Company
“Coca-Cola is a pioneer and forward-thinking leader in its industry. Today, the company is taking its digital innovation a step further, leveraging Dynamics 365, Microsoft 365 and Azure to better connect people and opportunities through breakthrough productivity and powerful information management that will drive continued business success over the next decade.”
-Judson Althoff, executive vice president, Worldwide Commercial Business, Microsoft
