Thoughtful Automation, a leading AI-based revenue cycle automation company, announced a strategic investment from New Mountain Capital, an investment firm with over $55 billion in assets under management. This funding will support Thoughtful.ai’s next growth phase and further advance automation and AI adoption to address the complex challenges facing healthcare providers.
Launched in 2020 by Alex Zekoff and Dan Parsons, Thoughtfu has rapidly scaled to help transform revenue cycle operations and improve healthcare operations’ productivity, accuracy, and scalability with its revenue cycle management-focused AI agents and tools.
Through its next-generation solutions, Thoughtful enabled its customers to significantly streamline their healthcare revenue cycle management departments and build a comprehensive automation layer within their respective systems. This reduced operational costs, boosted revenue, improved service quality for healthcare providers, and enabled them to focus more on enhancing patient care.
The deal is subject to regulatory approvals and is expected to close in the second quarter of this year.
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“This strategic investment and partnership reflect our focus on building technology that not only improves efficiency and reliability, but redefines how healthcare organizations operate and creates lasting change in the industry. As we look to the future, it is clear that the integration of AI in healthcare will be crucial in building a more agile, effective, and patient-centric healthcare system. Together with New Mountain Capital, we will continue to invest in our platform to provide AI tools and solutions that strengthen healthcare operations and patient care.”
- Alex Zekoff, Chief Executive Officer of Thoughtful.ai
“Our vision for Thoughtful.ai is to transform the U.S. healthcare system through agentic AI, and we are proud to take this important step forward in partnership with New Mountain Capital. With the cutting-edge technology that Thoughtful.ai can offer its customers, coupled with New Mountain Capital’s track record of building successful businesses in healthcare technology, we are well-positioned to accelerate our ability to effectively service the needs of our customers.”
- Dan Parsons, Chief Experience Officer at Thoughtful.ai
“New Mountain Capital has deep experience in the healthcare and provider markets and a longstanding sector thesis that technology can drive greater efficiency in the healthcare revenue cycle management space. We are excited about the transformational potential of agentic AI applications in healthcare operations and view Thoughtful.ai as a leader in building innovative AI-powered tools to drive automation, enhanced productivity, and lower costs, while enabling healthcare providers to deliver higher quality of care.”
- Matt Holt, Managing Director and President, Private Equity, at New Mountain Capital
