Thoughtly, a startup building AI voice agents for contact centers, announced it has secured a $3 million funding round with participation from Afore Capital, Greycroft, Expansion, and others. And through an innovative approach to customer phone calls, Thoughtly is prepared to disrupt the CCaaS (Contact Center as a Service) space and transform how businesses approach customer service interactions.
With an innovative platform that leverages generative AI technology to deploy AI phone agents for inbound and outbound phone calls, drastically transforming the traditional model of contact centers and enhancing efficiency for businesses.
Thoughtly is transforming what CCaaS means, routing calls to AI agents instead of humans. And unlike CCaaS providers who rely on maintaining human agents to sustain their revenue, Thoughtly offers a more efficient, scalable, and cost-effective solution for businesses.
Thoughtly’s platform offers a transformative solution to these pain points by replacing human agents with AI voice agents, freeing businesses from the constraints of traditional models that depend on costly and overworked human agents.
By deploying AI agents in just 17 minutes, Thoughtly significantly reduces operational costs and enhances service quality and responsiveness, ushering customer engagement into a new era of efficiency and effectiveness.
One of Thoughtly’s biggest differentiators is its no-code, drag-and-drop interface, which allows even non-technical users to deploy and manage AI agents easily. This puts the power of AI technology into the hands of businesses of all sizes and industries.
To enhance the customer experience, Thoughtly has introduced a “agent accelerator” program. And this program offers expert, full-service setup and customization of AI agents at no additional cost, ensuring premium quality without the premium price. Thoughtly is the only solution that offers both self-service and expert setup, making it a unique offering in the market.
KEY QUOTES:
“We are at a crucial juncture in our industry. Traditional CCaaS providers like Five9 and Genesys have focused on maximizing productivity from human agents, leading to high rates of job dissatisfaction and burnout. This has resulted in an alarming 45% annual churn rate for agents, leaving businesses struggling to staff their phone lines and customers frustrated with long wait times.”
“Our platform is designed to handle a variety of tasks, from FAQs and appointment scheduling to lead qualification and proactive reminders. And with our enterprise-grade security, comprehensive analytics, and infinite scalability, businesses can rest assured that their customer interactions are not only efficient but also secure and optimized.”
- Torrey Leonard, CEO of Thoughtly
“I chose Thoughtly because it was easy, seamless, and most importantly, extremely affordable. If you are looking to replace telemarketers, Thoughtly is key. Within a few weeks, you will have something so exciting that you will lose sleep over it—literally.”
- President of a leading home renovation company – which saw a 117% increase in appointments set through Thoughtly AI agents
