Titan, an AI holding company dedicated to transforming the IT services industry, has announced a significant milestone: a $74 million funding round led by General Catalyst. Alongside this funding news, Titan also announced its strategic acquisition of RFA, a managed service provider (MSP) specializing in the financial services sector.
The IT services industry is at a critical juncture. Traditional MSPs are struggling to keep up with the rising demand for technology support, mainly due to their reliance on legacy tools and manual workflows. This has created a gap between the services offered and the fast-paced needs of modern businesses. Titan aims to bridge this gap by combining the best of human expertise with the power of augmented AI.
By equipping IT professionals with agentic AI capabilities, Titan allows technicians to move beyond simple, reactive support and become strategic technology partners. This approach benefits everyone: clients receive faster and more proactive support, technicians can focus on high-impact work, and MSPs on the Titan platform gain the scalability and efficiency of a technology company.
With the acquisition of RFA, Titan is establishing its first MSP platform to operationalize and scale its augmented AI capabilities. RFA brings a strong foundation of white-glove customer service and decades of experience supporting sophisticated financial services firms. By integrating Titan’s AI platform into RFA’s service delivery model, the combined company will be uniquely positioned to redefine the modern MSP standard.
This integration will enable the delivery of faster, more intelligent, and proactive support, while enhancing the high-touch service for which RFA is known.
This strategic move will allow Titan to demonstrate the effectiveness of its augmented AI platform in a real-world, high-stakes environment, setting a new benchmark for the IT services industry.
KEY QUOTES:
“We believe the future of IT services isn’t just AI or people. It’s the combination of the two. Our mission is to empower the humans behind the screen with AI that makes them faster, smarter, and more strategic. This funding and our acquisition of RFA, marks the first step in building a new kind of MSP: one that blends deep, service-focused expertise with the scale and tech DNA of a software company.”
Saurin Patel, Co-Founder and CEO of Titan
“RFA has always believed in delivering exceptional service by combining technical depth with a deep understanding of our clients’ businesses. By joining Titan, we’re taking that commitment to the next level. Titan’s augmented AI platform will allow us to automate intelligently, scale efficiently, and give our team more time to focus on what matters most: being a true strategic partner to our clients.”
Yohan Kim, CEO of RFA
“We believe we’re at the start of a major shift in how IT services are delivered. Titan is building, in our view, the infrastructure and intelligence layer to power the next generation of MSPs, blending the scalability of software with the nuance and care of human service. We’re thrilled to back this team as they set out to reshape an entire category.”
Marc Bhargava, Managing Director at General Catalyst
