Cloud Contact Center Solutions Company UJET Closes $55 Million

By Noah Long ● Jun 29, 2020
  • UJET, a leading provider of cloud contact center solutions, announced it raised $55 million in Series C funding

UJET, a leading provider of cloud contact center solutions, announced it raised $55 million in Series C funding. This brings the company’s total raised to over $100 million to date. This round of funding was led by Sapphire Ventures with participation from existing investors GV (formerly Google Ventures), Citi Ventures, Kleiner Perkins, DCM, and Resolute Ventures. And the funding will be used to expand UJET’s sales and marketing teams both domestic and international along with scaling its platform with new products and features.

And UJET is known for propelling customer experience into the modern age by empowering support organizations to create intelligent workflows, make data actionable, and create a modern business model where organizations have the tools and technology they need to create an immersive experience for their customers. Plus UJET is trusted by customer-centric enterprises like Google, Instacart, Green Dot Corporation, and iZettle to automate contact center processes and provide superior experiences that drive higher customer satisfaction.

The funding round comes on the heels of remarkable growth for UJET as the company has seen its total number of licenses increase by 400% over the past 12 months while also furthering its expansion into sectors including on-demand services, e-commerce and retail, financial services, healthcare, IoT, etc.

Jai Das, Managing Director, President, and Co-Founder at Sapphire Ventures will join UJET’s Board of Directors. Das has over 15 years of experience helping companies innovate their product and marketing strategies in order to scale and become market leaders.

Das joins existing UJET board of directors that include investors Jason Krikorian (General Partner at DCM), Ted Schlein (Partner at Kleiner Perkins), and Karim Faris (General Partner at GV).

Key Quotes:

“Companies are increasingly adopting cloud-based contact center solutions as they undergo digital transformation and modernize their approach to omnichannel customer support. This trend began taking shape before COVID-19, but the pandemic accelerated the need for a cloud-native, all-in-one omnichannel contact center solution like UJET. We believe UJET is uniquely positioned to lead a new wave of contact center companies tackling the challenge of finding a better way for customers to connect with brands.”

– Jai Das, Managing Director and President of Sapphire Ventures

“Today’s digital-first customers expect a hyper-personalized experience where they can effortlessly connect with a virtual or live agent, and have their issues resolved in a fast, efficient, and modern manner. We’re thrilled to continue investing in our mission of developing cloud-native and smartphone-centric solutions with scale and security as cornerstones, to facilitate the reimagining of consumer journeys that build trust, loyalty, and drive higher customer satisfaction.”

– Anand Janefalkar, Founder & CEO at UJET