UJET, a leader of AI-based cloud contact center solutions, announced it has closed its latest round of funding led by Sapphire Ventures, with participation from new investors KeyCorp and IonPacific and existing investors GV, Kleiner Perkins, Citi Ventures, DCM, and Ericsson Ventures. UJET’s latest funding round brings the total Series D funding to $76 million and will accelerate UJET’s development of generative AI technologies, enabling businesses to enhance customer experiences (CX) significantly.
This new funding will accelerate UJET’s end-to-end vision of AI-powered CX orchestration, incorporating real-time Generative AI with Contact Center as a Service (CCaaS), Workforce Management (WFM), and analytics for more efficient, hyper-personalized customer experiences at enterprise scale. And the funding will also fuel UJET’s go-to-market expansion and further development of its world-class team. As part of this strategic growth, Vasili Triant has been promoted to Co-CEO, with Anand Janefalkar, the founding CEO, shifting focus towards scaling Product and Engineering for UJET’s next growth phase.
UJET’s mobile-centric approach and API’s enable companies to tap into vast stores of unstructured data and high-bandwidth assets that increase and accelerate generative AI’s potential for real-time customer understanding and support. And this capability – combined with UJET’s unique Google Cloud partnership – offers the company a distinct time-to-market advantage, continuously integrating the latest AI breakthroughs for intelligent self-service, agent guidance, and process automation.
UJET’s growth in the past two years has been driven by a combination of its strategic partnership with Google Cloud, new customer acquisition, and increased platform adoption from existing customers resulting from growth in their respective markets.
KEY QUOTES:
“Generative AI has moved beyond an experiment or a chatbot replacement exercise to become the catalyst for leapfrog improvements in CX. Human-sounding conversations alone are no longer sufficient, as people now regularly communicate via chat or voice conversations overlaid with rich media. With generative AI, we can transform these conversations into high bandwidth visual and contextual interactions – the same way we all interact with friends and family – while offering fluid transitions between virtual and human agents, depending on complexity, urgency and empathetic themes.”
-Anand Janefalkar, Founding CEO of UJET
“Despite incredible innovation taking place all around us, particularly driven by GenAI in most recent times, the customer experience is still broken across most organizations that often rely on call centers to provide support. UJET is helping solve this challenge with its multimodal omnichannel platform that delivers personalized customer journeys by leveraging AI to supercharge agent efficiency. We saw the power of UJET’s vision early on and are excited to once again back the company in its latest fundraise, supporting the company’s next chapter of growth.”
-Jai Das, President, Partner and co-Founder at Sapphire Ventures as well as UJET Board Member
“As part of the new round of funding, we’re excited to announce Vasili’s promotion to Co-CEO. Vasili, in the last four years, has not only embraced, but advanced UJET’s ethos to include a higher velocity motion for businesses large and small alike, who want to be sure-footed with their GenAI investment towards predictable ROI and CSAT gains. His sector expertise is exactly what the company needs for the next phase of growth.”
-Anand Janefalkar
“Rapid advancements in AI, coupled with evolving customer expectations, necessitate a truly novel approach to customer experiences. UJET is at the forefront of this transformation, offering a unique always-present AI-in-session platform with the bandwidth required to meet the challenges of today’s digital-first world. I’m excited for our next growth phase as we work to streamline the path to AI adoption in the CX space.”
-Vasili Triant, Co-CEO of UJET
“We’ve worked very closely with UJET over the last two years to deliver AI-powered digital experiences for our customers. Their focus on intelligent customer journey orchestration and co-innovating with customers helps us to deliver the most efficient and personalized banking solutions possible – a significant competitive advantage for KeyBank. I look forward to UJET’s continued success and growth as a valuable partner to Key.”
-Dean Kontul, CIO of KeyBank
“UJET’s vision for a truly integrated customer experience aligns perfectly with Turo’s vision of being loved and celebrated for delightful support experiences. Their platform doesn’t just offer disparate communication channels, but a more holistic understanding of the user journey. With UJET, Turo is positioned to offer in-product solutions providing our guests and hosts support choices. The platform allows us to efficiently allocate work to our contact center agents and deliver a seamless, connected experience regardless of the channel, integrated with our other support tools. It’s a game-changer.”
-Julie Weingardt, Chief Operations Officer at Turo
