- Uniphore recently announced it raised $400 million in Series E funding. These are the details.
Uniphore – a leader in conversational automation – recently announced its Series E funding round of $400 million. This funding round – which brings Uniphore’s total funding to over half a billion ($610 million) – was led by NEA and raises the company’s valuation to $2.5 billion. March Capital and other existing Uniphore investors along with new entities are also participating in this funding round.
The new funding round of funding is Uniphore’s largest to date and will be used to extend Uniphore’s technology and market leadership with advancements in voice AI, computer vision and tonal emotion, as well as to expand its business operations globally, specifically in North America, Europe and Asia Pacific.
The market for automating enterprise conversations has rapidly accelerated in the past few years as companies recognize the impact of positive customer interactions on their brand image and customer loyalty. And as a result, many businesses have turned to artificial intelligence and automation to create smooth and frictionless customer experiences, and Uniphore has been at the forefront of innovation leading the industry.
Uniphore’s rapid growth rate has also warranted new additions to its team. Recently announced is the appointment of Hilarie Koplow-McAdams, Venture Partner, NEA, to Uniphore’s Board of Directors. Koplow-McAdams is a seasoned enterprise software and services executive who brings more than three decades of experience for both growth-stage and established companies. Bolstering the strength of its leadership team, the company recently appointed Balaji Raghavan as Chief Technology Officer, Andrew Dahlkemper as Chief People Officer, and Vinod Muthukrishnan as Senior Vice President, Developer Platforms.
KEY QUOTES:
“Understanding conversations and the data and insights derived from them is essential to every business. Our conversational automation engine has been delivering powerful and innovative solutions to help enterprises not just survive but thrive amidst all the demands placed on them by customers. It is an incredibly exciting time to be in this industry and at Uniphore, with a rapidly growing customer base and unparalleled talent joining our leadership team and board of directors. I am looking forward to working with businesses around the world to help drive their success in 2022.”
– Umesh Sachdev, CEO and co-founder, Uniphore
“When we look at Uniphore’s technology and the great advances the company has made in the last few years, we are very excited about its future product roadmap and are thrilled to participate in this new round. As we continue to operate in an increasingly virtual work model, technologies like Uniphore’s are a necessity for organizations that want to unleash their competitive advantage and take their business to the next level.”
– Hilarie Koplow-McAdams, Venture Partner, NEA
