Vapi, the leading platform for deploying configurable voice agents at scale, has announced a $50 million Series B funding round, bringing total funding to $72 million. The round was led by Peak XV with participation from M12, Microsoft’s Venture Fund, Kleiner Perkins, Bessemer Venture Partners, and earlier investors. The raise follows 10-times growth in enterprise annual recurring revenue and the milestone of one billion calls processed on the platform, which now supports more than one million developers and more than 2.7 million unique agents created.
Founded by Jordan Dearsley and Nikhil Gupta, who met at the University of Waterloo, Vapi launched publicly in March 2024 after Dearsley built a voice-based AI system for personal use and realized the underlying infrastructure had broader commercial potential. The platform is now used by enterprise customers including Amazon Ring, Kavak, ServiceTitan, New York Life, and Intuit, with its strongest traction in financial services, healthcare, insurance, automotive, and workforce management. Amazon Ring deployed Vapi to handle 100% of its inbound customer call volume, going from zero to production in two weeks while improving customer satisfaction scores. The platform supports a wide range of use cases from inbound customer service and outbound collections to candidate screening, sales coaching through simulated dialogue, and autonomous navigation of complex third-party payer systems without human involvement.
Vapi said the next phase of voice AI will be defined by governance and predictability as agents take on higher-stakes workflows. The company is focused on tighter uptime guarantees, predictable latency under load, call-level monitoring that treats every conversation as a production workload, stronger guardrails keeping agents within defined boundaries, and clear escalation paths for situations requiring human involvement. The funding will support that reliability infrastructure as the company scales its enterprise platform globally. The backdrop for the raise is significant: nearly $3 trillion in global sales are projected to be at risk in 2026 due to bad customer experiences, while customer satisfaction scores have dropped 2% since 2022 and have not meaningfully moved since 2017.
KEY QUOTES:
“Most businesses have spent decades of time and effort, only to make their customer experience worse. The real unlock is building agents for your customers that feel human. Vapi gives teams the platform to deploy voice agents that actually solve problems for customers — millions of them, every day.”
Jordan Dearsley, CEO and Co-Founder, Vapi
“Vapi has built a differentiated self-serve product for developers and enterprises in the massive voice AI revolution. In 10 years, it’s likely most calls will not have a human behind the phone. With its bottom-up, PLG approach, we believe Vapi is the next Zapier and n8n for voice AI workflows. We believe Vapi has the potential to be the defining platform for voice AI.”
Arnav Sahu, Partner, Peak XV
