VoiceCare AI, a healthcare administration general intelligence (HAGI) company, announced plans for automating back-office conversations and super-staffing the workforce through the application of generative AI. With $3.85 million in funding led by Caduceus Capital Partners and participation from Bread and Butter Ventures, VoiceCare AI aims to improve access, adherence, and outcomes for patients and the healthcare workforce, putting the focus back on patient engagement.
The company’s agentic architecture platform is built to optimize, ease administrative burden, and radically improve operational efficiency.
Every year, countless calls with long hold times occur within the healthcare system, transferring and copying data, verifying statuses and follow-ups, or starting a process. VoiceCare AI is looking to address this challenge head-on with Joy, its human-like voice AI agent built to support long, complex, and highly nuanced conversations and extended hold times.
VoiceCare AI also revealed a pilot with Mayo Clinic to employ its intelligent voice automation for use cases including patient pre-authorization and benefit confirmations within three separate areas – the Department of Neurology, Department of Pediatrics, and Medical and Administrative Support Operations.
This funding will support team expansion, enhanced sales and marketing efforts, and continued investment in enhancing platform accuracy, security and compliance.
By automating time-consuming calls, the company seeks to free staff from hours of hold time while maintaining detailed documentation and a call summary of every interaction. The system is designed to integrate seamlessly with existing workflows and provides near real-time status updates.
The company’s technology utilizes advanced multimodal, multimodal agentic architecture with reinforcement learning from human feedback (RLHF) and proprietary healthcare conversational data to achieve a near-perfect call completion accuracy rate. The majority of calls are completed autonomously using AI. VoiceCare’s development team takes a safety-focused approach, as the platform is HIPAA compliant and SOC 2 Type II attested.
The VoiceCare advisory board includes people with healthcare, technical, and AI experience. They include Andrew Vaz, Mary Grove, Paul Conley, Mark Nathan, James Fan, and Dr. Sheena Menezes.
KEY QUOTES:
“Imagine a world where the time spent on manual phone calls and faxes is replaced by meaningful patient interactions. With generative AI, we want to make this a reality. By automating conversations in a way that feels genuinely human, we seek to give back time to healthcare professionals so they can focus on high-order patient care, driving radical efficiencies with every conversation. That’s why we created “Joy,” our voice AI agent. We want to give healthcare professionals more time to focus on what truly matters—caring for patients.”
- Parag Jhavari, founder and CEO of VoiceCare AI
“At Caduceus Capital Partners, we’re passionate about funding technologies that improve efficiency and reduce administrative costs. VoiceCare AI has the potential to provide a much-needed solution to providers, and we’re proud to support this team as they grow the business.”
- Dave Vreeland, senior managing partner at Caduceus Capital Partners
“VoiceCare’s technology has potential to empower clinical and healthcare staffing teams to focus on patient care and alleviate administrative burdens. They are attempting to solve pain points we’ve all experienced as patients and driving value for patients, providers, and payers. We’re thrilled to back Parag’s big vision to tech-enable the administrative layer of healthcare.”
- Mary Grove, Managing Partner at Bread and Butter Ventures
