- San Francisco-based AI coaching and training company VoiceOps announced that it raised $9 million in funding led by Bain Capital Ventures
VoiceOps — a San Francisco-based AI coaching and training company — announced it raised $9 million in Series A financing round led by Bain Capital Ventures, according to TechCrunch. And existing investors Accel and Y Combinator also joined the round. In conjunction with this funding round, Ajay Agarwal of Bain Capital Ventures is joining VoiceOps’ board of directors.
Founded by CEO Ethan Barhydt, Nate Becker, and Daria Rose Evdokimova (no longer involved in day-to-day), VoiceOps is known for working with companies to help them coach and train call center representatives. What VoiceOps does is help sales people present information that is pertinent in closing a deal. And VoiceOps works with companies to understand what they are selling and how they want to do that.
“Some of our customers make 50,000 calls a day. The best technology most call centers have today to drive better customer conversations is to put on a headset, sit next to a rep, and listen to calls one at a time. Walk into any call center and you’ll see this workflow. It’s no wonder that coaching and training failures commonly become the bottleneck to performance goals,” said Barhydt in a blog post. “We’re building the AI coaching & training platform. Our platform offers one place to get visibility into sales calls and to provide coaching to reps. Our customers plug into VoiceOps and immediately have a world-class coaching infrastructure at their fingertips.”
VoiceOps utilizes AI to transcribe and analyze sales calls. From there, it also evaluates how often sales people adhere to the guidelines. As a result, the company’s clients are able to see their conversion rate improve between 5% to 20% in the first 60 days, which helps them generate tens of millions of dollars in additional revenue. Education company Penn Foster is one of those clients and it is seeing its best rate of conversion its in more than 100 years.
This round of funding will be used for scaling product offerings, hire more engineers, and signing up more customers.
