- Business cloud communications leader Vonage announced it acquired assets from Over.ai and hired the team at the company
Vonage — a global business cloud communications leader — announced that it acquired certain assets from Over.ai. Over.ai is a Tel Aviv-based Voice and Conversational AI provider for enterprise communications. Vonage has hired Over.ai’s technical team and intellectual property from i.am+, an AI technology platform that was co-founded and co-owned by musician will.i.am.
Through this talent acquisition, Vonage is gaining significant technology talent and expertise in conversational-related AI. And Over.ai’s product and engineering team of 23 will join Vonage’s R&D technology hub in Tel Aviv — which expands Vonage’s Tel Aviv R&D team to more than 100 high-tech professionals.
“As a communications market leader, we believe we are best positioned and set on a mission to lead the revolution from Voice over IP to Voice over AI. With the Over.ai talent and technology onboard, we intend to make every conversation smarter,” said Vonage’s API Platform Group president Omar Javaid. “Leveraging these capabilities into our solutions will empower Vonage to drive exceptional customer experiences by providing a premiere service for every interaction; reducing wait times to zero; and resolving customer issues quickly and effectively using natural language conversation.”
Over.ai’s Voice and Conversational AI technology platform provides intelligent virtual assistant functionality via APIs and enables businesses to enhance their IVR, handle complex interactions with real-time human-like interactions over phone lines, and lower operational costs while significantly improving service.
“At Over.ai, our technology was built on the belief that in order for organizations to meet the digital age with intelligence, humans and machines must learn to work together,” added Over.ai co-founder and CEO Noam Fine. “We are excited to join Vonage at such an exciting time as they are disrupting the massive cloud communications market. Combining our AI technology with the award-winning OneVonage platform presents a tremendous opportunity to create new, amazing customer experiences.”
The power of these AI-driven capabilities provides businesses with a balance between automation and human support to deliver the service that customers demand. And Vonage will incorporate the Over.ai VoAI (or “Voice over AI”) technology, including its proprietary speech to text and Natural Language Understanding (NLU) algorithms to accelerate the company’s capabilities for its flagship applications including the Vonage Business Cloud (VBC) unified communications solution and the NewVoiceMedia contact center solutions. The Over.ai technology will also help Vonage accelerate its API Platform’s depth and capabilities.
“Businesses already look to Vonage for cloud contact center resources that enable their marketing and customer care professionals to introduce automated virtual agents with the skills required to resolve high-impact use cases,” explained Opus Research lead analyst Dan Miller. “Vonage’s acquisition of Over.ai augments Vonage’s Applications and API Platform solutions to support ‘Voice over AI’, a powerful paradigm that verifies the value of the voice channel and, in effect, redefines Interactive Voice Response.”
