- Walmart Inc (NYSE: WMT) announced it has rolled out a new Express Delivery service featuring two-hour delivery of online orders
Walmart Inc (NYSE: WMT) announced it has rolled out a new Express Delivery service featuring two-hour delivery of online orders. This service will have an additional $10 charge above the existing delivery fee. And there are around 160,000 items available for purchase through the service.
The COVID-19 pandemic accelerated the testing of the service at 100 of Walmart’s stores, starting in mid-April. And Express Delivery is expected to be rolled out very soon.
This service also expands on Walmart’s other delivery options, which have no-contact service for its customers. Currently, Walmart has about 74,000 personal shoppers on its staff who are facilitating the personal shopping service. And the company has several partners that deliver the orders. For the 2-hour delivery, the $10 fee will be on top of the typical $7.95 or $9.95 delivery fee.
Key Quotes:
“We know our customers’ lives have changed during this pandemic and so has the way they shop. We also know when we come out of this, customers will be busier than ever, and sometimes that will call for needing supplies in a hurry. COVID-19 has prompted us to launch Express Delivery even faster so that we’re here for our customers today and in the future.”
-Janey Whiteside, chief customer officer at Walmart
“We have an opportunity to serve our customers no matter what life calls for. Whether it be a last-minute ingredient, medicine when a fever hits, or the item you didn’t know you needed when checking off your chore list, time matters. Express is a solve for that.”
-Tom Ward, senior vice president of Customer Product at Walmart
