Utah-Based Customer Experience Platform Company Weave Raises $37.5 Million

By Noah Long ● December 10, 2018

Weave, a Lehi, Utah-based customer experience management platform company announced it has raised $37.5 million in Series C funding led by Lead Edge Capital. Bessemer Venture Partners, Catalyst Investors, Crosslink Capital, and Pelion Venture Partners also participated in this round.

The company’s customer experience management (CXM) platform are able to create timely customer interactions using personalized customer information across all communication channels such as SMS, email, and VoIP.

After the phone rings for a Weave user, the office staff will immediately know whether it is a partner, a customer, or a client. And it can pull in CRM records so that employees will have real-time access to customer data.

Weave plans to use this round of funding to accelerate its growth in the marketplace and double its workforce next year. And Weave is going to double down on existing markets like dental, optometry, and medical while also expanding into new markets.

Weave launched in 2014 as a way to help local dental offices communicate better with patients. And then the company started diversifying to other industries shortly after.

“We are excited to add Lead Edge Capital to the team. This round of funding further validates that putting our employees first and trusting them to build our vision and take care of our customers is a winning strategy,” said Weave CEO and co-founder Brandon Rodman. “In addition to an amazing product, we are building a great place for people to work. With continual improvements, like our new maternity and paternity policy, we have unprecedented employee engagement and retention rates. We have had zero turnover in our product and engineering teams in the last two years and are looking forward to continuing to hire the best people with this new funding.”

Lead Edge Capital partner Nimay Mehta is joining Weave’s board of directors as an observer in conjunction with this round.

Weave participated in the Y Combinator accelerator and has raised $82.6 million total. And the company’s revenue grew more than 100% year-over-year. Currently, the company has thousands of customers who pay $499 per month for the service.