White Label Communications (WLC), a leader in white-label UCaaS, CPaaS, and CCaaS, acquired Grupo NGN, a provider of AI-based contact center solutions. This boosts WLC’s private-label voice offerings and enhances CCaaS capabilities, fueling growth.
This move provides WLC’s partners with better tools for scalable, flexible solutions that deliver improved customer experiences.
Alongside WLC’s recent brand refresh, the acquisition underscores its commitment to innovation and strategic partnerships, shaping the future of communications.
KEY QUOTES:
“Bringing Grupo NGN into the fold is a pivotal moment in our growth strategy. Grupo NGN’s cutting-edge platform and visionary team will be instrumental in shaping the next generation of contact center experiences, further empowering our Partners’ cross sell, upsell and retention efforts. The NGNCloudComm product alone doesn’t just strengthen our CCaaS portfolio — it redefines it. As the demand for agile, cloud-based contact center solutions accelerates — driven by rising customer expectations and the need for seamless engagement — this move positions us to lead with even greater impact.”
Thomas Joseph, Founder and CEO of WLC
“Joining WLC marks a bold new chapter — not just for our team, but for the future of the contact center industry. We’re combining NGNCloudComm’s proven innovation with WLC’s extensive voice services experience and partner-first mindset. Together, we’re delivering the most agile and intelligent CCaaS experience in the market — and unlocking the next wave of transformation for our end users and resellers alike.”
Javier Limones, CEO of Grupo NGN
“This moment is about growth on all fronts. We’re listening to our partners and their end users. Our renewed mission, vision, and values reflect a bold, modern direction, grounded in the legacy that built our reputation as a trusted leader in communications. Together, we’re already investing in new enhancements to the Grupo NGN platform — including expanded AI capabilities, deeper integrations, and broader optichannel reach. And we’re just getting started.”
Warren Reyburn, Chief Operating Officer of WLC
