Why Accenture Is Buying ON Service GROUP

By Annie Baker ● Oct 24, 2023

Accenture recently announced it acquired ON Service GROUP, a leading provider of business process services specializing in insurance operations. The terms of the deal were undisclosed.

Buying ON Service GROUP enhances Accenture’s capabilities in insurance operations, expanding the range of services available to clients in Germany for insurance business processes like sales and policy administration. And the acquisition advances Accenture’s ability to manage the entire process chain while helping clients optimize operations, be more agile and drive growth through digital services.

Based in Siegburg, Germany, with additional offices in Hamburg and Munich, ON Service GROUP has over 20 years of experience delivering high-value operations services across property and casualty, life and health insurance processes. And ON Service GROUP brings over 200 highly qualified professionals to Accenture Operations, with expertise spanning sales and broker support, policy administration, customer support and process transformation.

Having the right skills, data and processes in place now is key to drive growth. According to recent Accenture research, only a few (9%) companies achieved operations maturity but those that did averaged 1.4 times higher operating margins and 30% higher customer satisfaction scores.


“Today, organizations need to reinvent every area of their enterprise, continually, to remain relevant. By using strategic managed services, businesses can effectively gain access to digital capabilities, process expertise and specialist talent to quickly deliver outcomes at scale. With the acquisition of ON Service GROUP, we are further enhancing our industry specific capabilities and services to help our insurance clients succeed and drive growth.”

— Tanja Mertin – who leads Accenture Operations in Germany, Austria and Switzerland

“Ever-changing customer expectations, a complex regulatory agenda and skills shortages – these are just some of the challenges that companies in Germany are facing, including the insurance industry. To speed up transformation and accelerate growth, CEOs and C-suites should focus on leveraging the full potential of data, technology and people, and be open to innovate processes. With the acquisition of ON Service GROUP we will be fully equipped to help insurers achieve these goals.”

— Christina Raab, market unit lead for Accenture in Germany, Austria and Switzerland

“Accenture’s global scale and scope will provide our people with exciting new opportunities to take insurance operations to the next level and offer clients one-stop solutions to streamline the entire process chain and drive transformation further. Together we will address the key market demand for agility and innovation, offering new ways to drive growth in disruptive times.”

— Stefan Giesecke, CEO of ON Service GROUP

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