Why Dialpad Is Buying Video Conferencing Company Highfive

By Noah Long ● September 9, 2020
  • Dialpad — a cloud-native business communications platform company powered by Voice Intelligence — announced that it has acquired video conferencing company Highfive. These are the details.

Dialpad — a cloud-native business communications platform company powered by Voice Intelligence — announced that it has acquired video conferencing company Highfive. This deal brings together two best-in-class work from anywhere-focused companies and the acquisition grows the Dialpad team and product portfolio, adding enhancements to video capabilities across the platform and increasing reliability and flexibility for dispersed teams.

Pulse recently conducted a survey where it was revealed that 41% of IT, engineering, and customer success leaders say their teams will either regularly or usually work from home after the pandemic with an additional 50% acknowledging there will be flexibility around remote work.

Dialpad’s acquisition of Highfive supports this new model, enabling true unified collaboration on a single communications platform. And utilizing Highfive’s technology, Dialpad will bolster its capabilities to transform any home office, huddle room or office space into a smart meeting room experience that works seamlessly with existing hardware and SIP-enabled conferencing providers.

Highfive was founded in 2012 as one of the first providers to reimagine meeting experiences for both remote and office workers. And by utilizing open-source WebRTC technology, Highfive was first to develop one-touch, browser-based HD-quality video conferencing services that require no IT intervention, pin codes, or pass codes. And as with Dialpad, users connect instantly, using any device and in any location.

Dialpad serves as a flexible and mobile business communications platform unifying voice, SMS, and video conferencing all in a single platform. Utilizing native voice intelligence that turns voice conversations into actionable data, combined with telephony, and HD video, Dialpad offers companies of all sizes seamless voice and video conversations no matter where users are located. And teams all over the world use Dialpad to keep people connected and productive.

KEY QUOTES:

“Dialpad has always been grounded in the changing dynamic of how we work, and with the future of the office uncertain, companies of all sizes are looking for help with digital transformation strategies to adjust to all possible scenarios. Bringing on the team and technology from Highfive helps us deliver even greater call and meeting experiences, better business outcomes and improved ROI for our valued customers and partners worldwide.”

“We are experiencing rapid growth with increased demand for cloud communications and flexible business phone systems for the work-from-anywhere era. Better together, adding Highfive to Dialpad allows us to expand our offerings by not only growing our team, tech and portfolio, but also by increasing our global footprint to reach more channel partners and international customers.”

— Craig Walker, CEO of Dialpad

“It was the perfect fit of culture and vision for our two companies, and we are thrilled to join the Dialpad family. Driven by emerging use cases such as e-learning, virtual training, telemedicine and remote contact centers, Dialpad is uniquely positioned to take advantage of the growing video conferencing market, which could exceed $50 billion by 2026. We’re excited about the opportunity to work together to build the only true end-to-end, cloud-based, unified communications solution combining telephony, contact center and video conferencing.”

— Joe Manuele, CEO at Highfive

“Dialpad’s acquisition of Highfive makes perfect sense as businesses will have people working remotely for years to come. COVID-19 mandated people work from home and, eventually, there will be a transition to work from anywhere, making video a mission-critical application. Highfive gives Dialpad a cloud-native, open video platform that brings together desktop conferencing with smart meeting room connectivity, as well as video interoperability with other SIP-enabled video platforms.”

— Zeus Kerravala, Principal Analyst at ZK Research