ResultsCX – a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms – announced that it has acquired Huntswood, a UK-based consulting and customer solutions company. With this acquisition, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector and strengthens connections with leading energy and water companies in Utilities.
Launched in 1996, Huntswood continuously evolved to meet its clients’ and customers’ changing demands and expectations. Huntswood is based in Berkshire, UK, with centers of excellence in South Africa, including two in Durban and one in Cape Town. This combined presence utilizes the cultural synergies between the two regions, creating economic advantages for clients while effectively addressing offshoring-related challenges.
KEY QUOTES:
“Huntswood stands out as a market leader in complaint management, remediation, and fraud resolution, drawing upon over two decades of invaluable experience in customer service. This gives them a unique capability to identify and resolve customer pain points with remarkable efficacy. Aligning with a brand like Huntswood perfectly fits into our strategic growth objectives in Europe. It also significantly extends our reach by establishing a presence in South Africa, an increasingly sought-after offshoring destination renowned for its customer-centric workforce and the ability to handle diverse and complex work.”
- Rajesh Subramaniam, CEO and Managing Director of ResultsCX
“With the acquisition of Huntswood, ResultsCX solidifies its presence in the competitive UK market and secures entry to a prestigious client portfolio. Leveraging Huntswood’s extensive two-decade expertise, we not only enhance our capabilities in additional verticals but also pave the way for expansion into the South Africa delivery market.”
- Akshat Babbar, Managing Director of ChrysCapital
“We are excited to be a part of the ResultsCX organization. With this partnership, we will collectively have a strong workforce of 6000 skilled professionals in the UK and Europe, enhancing ResultsCX’s digital-first operations. Both companies share a deep commitment to people-centricity, focusing on the delivery of outstanding customer experiences alongside the creation of a supportive and inclusive work environment.”
- Martin Dodd, CEO of Huntswood
