- Digital workflow company ServiceNow recently announced it is buying AIOps company Loom Systems. These are the details.
Digital workflow company ServiceNow recently announced it signed a deal to buy Israel-based AIOps company Loom Systems. This deal will extend ServiceNow’s AIOps capabilities and give customers deeper insights into their digital operations so that they can prevent and fix IT issues at scale before it becomes problems.
“Today, IT departments struggle to meet performance expectations and keep pace with the growth in demand for new, great digital services,” said Jeffrey Hausman, vice president and general manager of IT Operations Management at ServiceNow. “By bringing together Loom Systems’ ability to analyze log and metrics data with ServiceNow’s AIOps and workflow automation capabilities, IT departments will be able to proactively pin-point and resolve operational issues, enabling seamless experiences for their customers and employees.”
Loom Systems is extending ServiceNow’s IT Service Management (ITSM) and IT Operations Management (ITOM) solutions. These solutions are known for helping companies unlock productivity and drive operational efficiency on a single platform. And with Loom Systems, ServiceNow will increase customers’ ability to apply artificial intelligence to their knowledge base of issues and fixes for better insights into root causes and allow them to automate remediation tasks, reducing the number of Level 1 IT incidents.
Loom Systems helps automate manual processes, mitigate operational issues in new environments, and maintain a high standard of availability for customers and employees. And within hours, IT teams will be able to identify issues that may not have surfaced using traditional log management tools.
“As a strategic partner to the world’s largest enterprises, ServiceNow is enabling digital transformation and driving customer success,” added Loom Systems CEO Gabby Menachem. “By joining forces, we have the unique opportunity to bring together our AI innovations and ServiceNow’s AIOps capabilities to help customers prevent and fix IT issues before they become problems. We are excited to join the ServiceNow team to help IT organizations respond at the speed of today’s digital business.”
Loom Systems was originally launched by CEO Gabby Menachem, CTO Ronny Lehmann and Vice President of Product Dror Mann back in 2015. And this deal is expected to be completed by the end of Q1 2020.
