- Digital workflow company ServiceNow recently announced it signed an agreement to acquire Passage AI. These are the details.
Digital workflow company ServiceNow recently announced it signed an agreement to acquire Passage AI, which is a Mountain View, California-based conversational artificial intelligence platform company. And the transaction will advance ServiceNow’s deep learning artificial intelligence capabilities and will accelerate its vision of supporting all major languages across the company’s Now Platform and products, including ServiceNow Virtual Agent, Service Portal, Workspaces and emerging interfaces.
“Work flows more smoothly when people can get things done in their native language,” said Debu Chatterjee, senior director of AI Engineering at ServiceNow. “Building deep learning, conversational AI capabilities into the Now Platform will enable a work request initiated in German or a customer inquiry initiated in Japanese to be solved by Virtual Agent. Passage AI’s technology will enable us to accelerate our vision of empowering great employee and customer experiences by delivering great workflow experiences. ServiceNow believes in making workflow more smoothly across the enterprise, in all major languages.”
Passage AI’s conversational artificial intelligence platform is built on deep learning models that can be trained to understand text in all major languages. And bringing together Passage AI’s conversational artificial intelligence capabilities with its Now Platform and digital workflow capabilities, ServiceNow is going to expand its chatbot support for non-English languages and empower organizations to better understand the meaning behind work requests so they can take action to get the job done.
This deal complements ServiceNow’s previous artificial intelligence acquisitions such as Loom Systems, Attivio, Parlo, FriendlyData, Qlue, and DxContinuum. Passage AI was originally launched in 2016 by Ravi N. Raj, Madhusudan Mathihalli, and Mitul Tiwari.
And the deal is expected to close in Q1 2020. And the financial terms of the deal were not disclosed.
