ServiceNow – a leading digital workflow company making the world work better for everyone – announced it has signed an agreement to acquire NetACE network management and automation technology from Atrinet to accelerate business transformation for telecommunications companies (telcos). And once re-platformed into the ServiceNow platform, Atrinet’s NetACE technology will enable comprehensive, end-to-end network lifecycle management for telcos on a single, AI-first digital workflow platform.
Telecommunication companies often lack the tools and technology needed to manage their network efficiently and frequently rely on manual processes. And the addition of Atrinet’s NetACE network discovery and activation capabilities to the Now platform will address these challenges by delivering stronger connectivity for telcos’ workflows and greater alignment across their vast networks—from initial sales to activating and assuring a service.
These new capabilities accelerate ServiceNow’s roadmap for telcos supporting ServiceNow’s Telecom Network Inventory and Order Management for Telecom products, with a significant step toward providing closed-loop automation for telecommunications networks.
This deal reflects ServiceNow’s dedication to developing comprehensive, purpose-built industry solutions to help customers boost productivity, drive efficiencies, and accelerate business transformation. Through this acquisition, ServiceNow enables telcos to manage essential network processes, including discovery, activation, field service, incident management, and initiating workflows, all from a single platform. Atrinet NetACE cloud-native product suite provides a low-code approach to automating all discovery, provisioning, and network management processes for telecommunications companies under an open network, unified management system.
In connection with the sale of NetACE to ServiceNow, Atrinet has become a certified ServiceNow Consulting and Implementation Partner. This partnership aims to deepen ServiceNow’s relationship with Atrinet and expand the offerings to provide implementation services to ServiceNow customers.
Atrinet is committed to honoring its existing contracts, ensuring the delivery of exceptional services.
KEY QUOTES:
“The power of ServiceNow is its ability to connect the entire telecommunications stack on a single platform. By adding Atrinet’s discovery and activation capabilities into our Telecom industry products, we’re helping service providers manage the entire network lifecycle—driving productivity up and costs down.”
– Rohit Batra, general manager, telecom, media, and technology industries at ServiceNow
“Atrinet’s mission to provide innovative operations and network automation solutions to the telco industry complements ServiceNow’s intelligent platform and commitment to driving business transformation for customers. We look forward to a deep partnership with ServiceNow to help global telcos drive operational efficiencies, exceptional customer service and business growth.”
– Efi Levi, CEO and founder of Atrinet
