Thoma Bravo has announced that it will acquire Verint Systems through a definitive agreement involving an all-cash transaction valued at approximately 2 billion dollars for the company. This transaction is subject to typical closing conditions, including approval from regulatory authorities. The deal is expected to be finalized by early 2026, before the end of Verint’s current fiscal year.
Calabrio positions itself as a trusted partner for leading brands. It provides a comprehensive digital foundation for customer-centric contact centers through its Calabrio ONE workforce performance suite. This suite is designed to enhance and deepen the understanding of human interactions, ultimately enabling organizations to achieve significant business outcomes by optimizing every customer engagement.
The Calabrio ONE platform helps maximize agent performance, surpass customer expectations, and improve workforce efficiency. It achieves these goals by leveraging connected data, artificial intelligence-powered analytics, automated workforce management tools, and personalized coaching. Unlike other solutions, Calabrio ONE integrates workforce optimization, agent engagement, and business intelligence into a single, cloud-native, fully integrated suite that is adaptable to various business needs.
Following the completion of Thoma Bravo’s acquisition of Verint, the two companies will be merged into a single entity. This combined organization aims to become a leading provider of Customer Experience Automation Solutions to a market valued at over $50 billion. Their united efforts will broaden their product portfolio, supporting the key priorities of customer experience organizations across a wide range of sizes and complexities.
The merger is expected to create numerous opportunities for these organizations to realize faster and more effective business outcomes through improved customer interactions.
Both Calabrio and Verint are dedicated to maintaining and investing in their existing product lines and customer workflows. Their goal is to continue providing robust solutions that support their client bases, ensuring seamless service and ongoing innovation in the customer experience space.
KEY QUOTES:
“Together Calabrio and Verint will bring a powerful set of products to accelerate a shared vision: delivering an AI-powered, open CX-platform to customers who are focused on driving strong business outcomes in their operations. As a combined company we are well positioned to lead the industry forward.”
Dave Rhodes, Calabrio CEO
“We have been active in the CX space for many years and are excited to bring these two companies together to lead more innovation and growth in the category. Calabrio and Verint both have powerful product portfolios and go-to-market strategies that cover the needs of a wide spectrum of the market. Together, the combined company will have the industry’s broadest CX platform, enabling brands of all sizes to drive transformative, AI-driven outcomes.”
Mike Hoffmann, a Partner at Thoma Bravo
