Xurrent is a company that delivers AI-forward IT service management (ITSM) and IT operations management (ITOM) solutions designed for modern enterprises and managed service providers (MSPs). Pulse 2.0 interviewed Xurrent CEO Kevin McGibben to explore the company’s mission, technology, and vision for the future.
Kevin McGibben’s Background
What is Kevin McGibben’s background? McGibben said:
“I’ve spent my career building platforms that turn operational complexity into business clarity. Before Xurrent, I led LogicMonitor as CEO, where we helped enterprises gain full visibility across their tech stacks. What’s guided me consistently is a belief in empowering people — not just through better software, but through meaningful transformation. That’s what drew me to Xurrent: the opportunity to fundamentally rethink how service operations should work in a world where speed, intelligence, and agility aren’t luxuries — they’re expectations.”
Formation Of The Company
How did the idea for the company come together? McGibben shared:
“Xurrent was born out of a simple yet urgent question: what would it look like if enterprise service management were easy? Not just powerful, but intuitive, modular, and fast to implement. Our team saw too many IT leaders stuck in systems that required armies to configure and years to modernize. We built Xurrent as a better answer — one that helps organizations unify ITSM, ITOM, and automation under one intelligent platform, delivered in weeks, not months.”
Favorite Memory
What has been McGibben’s favorite memory working for the company so far? McGibben reflected:
“Reintroducing ourselves to the market as Xurrent was a pivotal moment. The rebrand wasn’t cosmetic — it was directional. It signaled our evolution from a solid service desk product into a modern platform for intelligent service operations. That shift aligned our identity with our mission: to help businesses operate with greater speed, intelligence, and integrity.”
Core Products
What are the company’s core products and features? McGibben explained:
“Xurrent is an AI-forward service operations platform that unifies service management, operations management, and automation in one modular stack. Key features include intelligent incident, change, and asset management; real-time observability integrations; and advanced automation workflows. Our platform also includes iPaaS (Integration Platform-as-a-Service) capabilities that make integrating with tools like N-Able, LogicMonitor, Datto, and Microsoft seamless. Whether teams need powerful service catalogs, SLA tracking, or multi-tenant architecture for MSPs, Xurrent delivers it in a way that’s easy to configure, advanced in capability, and complete across the service lifecycle.”
Challenges Faced
What challenges have McGibben and the team face in building the company? McGibben acknowledged:
“Many organizations remain locked into legacy ITSM solutions that feel too big to leave behind. We’ve approached this challenge by designing for pragmatism. Xurrent can sit alongside or gradually replace legacy tools. We make it easy to pilot, prove value, and scale. Our success has come from making the adoption curve less intimidating and focusing relentlessly on time-to-value.”
Evolution Of The Company’s Technology
How has the company’s technology evolved since its launch? McGibben noted:
“We’ve evolved from being a strong ITSM provider to being a full-fledged intelligent service operations platform. Over time, we’ve layered in observability data streams, native automation, and AI tools that anticipate rather than just react. Our iPaaS layer is a major milestone as it gives customers flexibility to connect their ecosystem without custom code or expensive middleware. What we’ve built isn’t just new — it’s what’s next.”
Significant Milestones
What have been some of the company’s most significant milestones? McGibben cited:
“Key milestones include the rebrand to Xurrent, our ISO 27001 and 27018 recertifications, the launch of our iPaaS layer, and the acceleration of our MSP program. We’ve also seen our fastest implementations happen in under two weeks — a powerful proof point that a complete platform doesn’t need to mean complexity. We’re also tracking toward C5 compliance, which opens the door for growth across Europe.”
Customer Success Stories
When asking McGibben about customer success stories, he highlighted:
“We’ve had multiple customers — MSPs in particular — report that Xurrent has helped them automate 50% of their manual workflows and reduce ticket backlogs by 40% within the first three months. One global logistics provider used our automation and real-time dashboards to transition from a reactive IT model to a proactive one, cutting escalations in half and significantly improving SLA adherence. The feedback we hear most? ‘Why didn’t we switch sooner?’”
Funding/Revenue
When asking McGibben about the company’s funding and revenue details, he revealed:
“We’re privately held and growing responsibly. Our model is built for sustainable scale — focused on customer outcomes rather than bloated license counts. We’re investing in product innovation, strategic partnerships, and geographic expansion, with year-over-year double-digit growth and strong traction in both enterprise and MSP segments.”
Total Addressable Market
What total addressable market (TAM) size is the company pursuing? McGibben assessed:
“We see a $50+ billion TAM when combining ITSM, ITOM, and automation software. But we go further since Xurrent supports adjacent domains like HR service delivery, customer service workflows, and operations beyond IT. As service delivery becomes increasingly cross-functional and AI-enhanced, we believe we’re uniquely positioned to lead in a growing, converging market.”
Differentiation From The Competition
What differentiates the company from its competition? McGibben affirmed:
“It’s in our DNA: Easy. Advanced. Complete. We’re cloud-native, lightning-fast to deploy, and built to support the realities of today’s operational complexity without making customers jump through hoops. Where competitors offer complexity hidden behind configuration, we offer intuitive design that supports powerful outcomes. We integrate better, automate faster, and scale smarter.”
Future Company Goals
What are some of the company’s future goals? McGibben emphasized:
“We’re focused on helping service teams do more with less through intelligence, not headcount. Our roadmap includes deeper AI capabilities for prediction and decision support, continued expansion of integration coverage, and growing our presence across Europe and Asia-Pacific. Most of all, we aim to be the easiest platform to do business with from product to partnership.”
Additional Thoughts
Any other topics you would like to discuss? McGibben concluded:
“We believe the future of service operations is human-first and machine-accelerated. It’s not about replacing teams. It’s about removing the noise that keeps them from doing their best work. That’s why Xurrent exists: to give teams the power to move fast, stay in flow, and focus on what truly matters.”
