Yosi Health is an advanced digital front door and workflow automation platform that supports the entire patient journey before, during, and after the visit, helping clinics reduce administrative burden while improving patient satisfaction. Pulse 2.0 interviewed Yosi Health CEO Hari Prasad to learn more.
Hari Prasad’s Background
Could you tell me more about your background? Prasad said:
“I trained in healthcare economics and informatics and spent the early part of my career leading innovation initiatives inside provider and payer organizations, including Montefiore Medical Center, UnitedHealthcare, and WellPoint. Those roles gave me a front-row seat to how systems, policy, and finances intersect. I also interviewed hundreds of physicians, front-desk staff, and practice leaders to understand their pain-points firsthand. That combination of innovation experience and deep customer insights shaped Yosi’s practical, patient-centered approach.”
Formation Of The Company
How did the idea for the company come together? Prasad shared:
“While I had spent many years inside the healthcare ecosystem, Yosi Health was ultimately inspired by a painful personal experience. After dislocating my shoulder, I found myself struggling through paperwork in a waiting room before I could receive care. It was a vivid reminder of how fragmented and outdated the patient experience can be. Initially, I set out to build a personal health record that patients could access and share anywhere. That concept evolved into what Yosi is today, a digital front door and workflow automation platform that removes friction for both patients and staff.”
Favorite Memory
What has been your favorite memory working for the company so far? Prasad reflected:
“My favorite moments were seeing the first few hundred patients use our intake system before their appointments. Some early adopters were skeptical that patients wouldn’t embrace it, yet those same practices are still using Yosi today. Watching patients complete forms at home, and seeing staff realize the relief it created, reinvigorated our entire team. Those early moments of validation shaped our culture and conviction.”
Core Products
What are the company’s core products and features? Prasad explained:
“Yosi Health offers an advanced digital front door platform that supports the entire patient journey – before, during and after the visit. Patients book appointments, complete forms, make payments, and exchange messages with their clinic seamlessly. For clinics, we reduce phone volume, manual data entry, and insurance verification burden by automating the entire waiting room. We recently added Voice AI capabilities that securely handle calls, scheduling, and reminders to further reduce administrative workload while improving patient satisfaction.”
Challenges Faced
Have you faced any challenges in your sector of work recently? Prasad acknowledged:
“We deeply appreciate the responsibility of balancing innovation with compliance. Healthcare must move quickly, but always safely. At Yosi, we address this by building rule-based AI designed to prevent hallucinations and maintain HIPAA compliance while still delivering automation and convenience. Our philosophy is augmentation, not replacement – keeping humans in the loop for any complex or clinical tasks.”
Evolution Of The Company’s Technology
How has the company’s technology evolved since launching? Prasad noted:
“We were the first to market pre-arrival, at-home digital intake solution. Over time, we’ve grown into a fully integrated patient engagement and workflow automation platform. That includes covering every touchpoint before, during, and after a visit. Our newest evolution is Voice AI and omnichannel engagement through text and web chat, giving patients consistent experiences across every communication channel. We believe patient healthcare experience starts at home and does not end when they leave a clinic. So, we have built solutions thoughtfully to support the patient entire care continuum.”
Significant Milestones
What have been some of the company’s most significant milestones? Prasad cited:
“Several milestones stand out. In 2024 we were named Best in KLAS® for Patient Intake Solutions, a true testament to how our customers value the outcomes we provide. This year we also earned the coveted AAOE peer-reviewed® recognition for our entire digital front door solutions a true reflection of the value we provide to our clients beyond intake.”
“We are most proud of our growing ecosystem of EMR partnerships, which make it easier for practices to adopt front-door automation without disrupting their workflows.”
Customer Success Stories
Can you share any specific customer success stories? Prasad highlighted:
“Happy to. We have numerous customer success stories. Two stories come to mind. One multi-location practice reduced no-shows by 45% within three months of going live. The staff told us the platform returned roughly 14 minutes of work time per patient, which let them refocus on clinical tasks rather than paperwork.”
“A second client saw a dramatic improvement in revenue capture: by collecting co-pays and outstanding balances more reliably at the point of care, they increased time-of-service collections by about 30%, while also reporting far fewer phone calls and smoother check-ins. Those concrete results – fewer no-shows, more staff time back, and better collections are exactly why practices are adopting automation.”
Funding/Revenue
Are you able to discuss funding and/or revenue metrics? Prasad revealed:
“We don’t publicly share specific funding or revenue figures, but I can say Yosi Health is profitable and well-capitalized for continued growth. We’re seeing strong enterprise adoption and expanding through key partnerships. We are seeing that demand is accelerating, our unit economics are healthy, and we’re scaling responsibly.”
Total Addressable Market (TAM)
What total addressable market (TAM) is the company pursuing? Prasad assessed:
“While the overall US digital front-door and patient-engagement market is large, Yosi focuses on segments where our platform delivers the most operational ROI. First, mid-size and multi-location practices/medical groups that need sophisticated automation but don’t have enterprise IT teams. They benefit from turnkey integrations and out-of-the-box workflows. Second, large enterprise customers that require scalability, deep EMR integrations, and customizable dataflows to support population health and revenue-cycle goals. Our product is purpose-built to serve both cohorts: simple to deploy for growing practices, and robust enough to meet complex enterprise demands.”
Differentiation From The Competition
What differentiates the company from its competition? Prasad affirmed:
“We’re physician-founded and built this way because we interviewed hundreds of clinicians before writing a line of code. Our platform adapts to real workflows rather than forcing practices to adapt to us. The degree of customization we offer is rare in this category, and it’s why we consistently deliver measurable operational outcomes – improved access, reduced administrative cost, higher patient satisfaction, and more time for care. At Yosi, ‘customer first’ isn’t a slogan; it’s how we build, implement, and support our partners every day.”
Future Company Goals
What are some of the company’s future goals? Prasad emphasized:
“We’re are very excited about the current market dynamics and our plans to support it.”
“We are expanding our AI roadmap to support SMS and web chat engagement, smarter intake workflows, and post-visit re-engagement to truly follow the patient and support their needs. We’re also expanding into additional EMR marketplaces, investing in deeper enterprise reporting, and advancing AI tools that support the full revenue cycle and patient journey. Our mission remains the same: to make every patient interaction seamless, secure, safe, and human-centered.”
Additional Thoughts
Any other topics you’d like to discuss? Prasad concluded:
“Healthcare works best when it remembers the obvious truth: it should work around a patient to support the individual. Real healing happens in the moments where care feels seen, listened to, and tailored. That’s why hyper-personalization isn’t a luxury; it’s the bridge between clinical excellence and human trust, turning generic workflows into care that fits the individual life in front of you.”
“Our technology is simply the tool that makes that philosophy operational, removing friction, amplifying empathy, and helping care teams deliver experiences that feel tailored to each individual.”
“If there’s one thing I want your readers to walk away with, it’s that Yosi was founded on this conviction that healthcare should feel human and personal at every step and we build and operate our platform to make that real: removing friction, amplifying empathy, and giving care teams the tools to meet each patient with the right experience, at the right time, in the way that feels made for them.”
