Zendesk has announced the acquisition of HyperArc, an AI-native analytics platform, to advance its AI-driven customer intelligence significantly. This deal marks a significant step in Zendesk’s analytics roadmap, aiming to deliver advanced analytics capabilities for its customers.
By integrating HyperArc’s proprietary HyperGraph engine and real-time GenAI-powered insights, Zendesk plans to create a unified analytics platform. And this will build upon its existing Explore foundation, offering immediate enhancements and a clear path to more powerful analytics in the coming months. Zendesk will utilize HyperArc’s AI-native technology and innovative team to develop its next-generation analytics capabilities.
KEY QUOTES:
“GenAI is transforming analytics, making it radically easier to derive deep insights from service data. This acquisition will help Zendesk customers benefit from new GenAI-powered insights and automations. HyperArc’s world-class team and pioneering HyperGraph technology unlock self-service insights and rapid innovation, empowering our users to make smarter decisions, faster. This strategic move positions Zendesk to set a new industry standard in usability, depth of insight, and time to value for organizations of all sizes.”
“We were truly impressed by Tristan, Zuye, and the HyperArc team’s expertise and their track record for rapid innovation. Together, we look forward to delivering even greater value and new opportunities for our customers and the broader enterprise market.”
Shashi Upadhyay, President, Product, Engineering and AI, Zendesk
“Our mission has been to turn AI into a true analytical partner—one that learns from your best analysts and delivers value at every step. Joining Zendesk means we can bring these next-generation, real-time insights to hundreds of thousands of organizations worldwide, unlocking a new era of customer intelligence.”
Zuye Zheng, Co-Founder and CTO, HyperArc
