Zonda announced that it has acquired Eliant, a leading provider of customer experience management solutions for the homebuilding sector. The strategic acquisition strengthens Zonda’s goal of streamlining the new home shopping process by integrating customer feedback with data-driven operational insights to help builders drive sales, referrals, and long-term loyalty.
Eliant’s platform, which includes feedback management, surveys, and analytics tools, will be combined with Zonda’s existing data and technology infrastructure to provide builders with a more comprehensive view of customer sentiment. The combined offering is designed to help builders make informed decisions that improve customer satisfaction, optimize internal operations, and influence purchasing behavior throughout the homebuyer journey.
As part of the integration, Zonda will merge its TrustBuilder platform with Eliant’s Reviews platform to create a unified solution for homebuilder ratings and reviews. This combined platform will be featured on NewHomeSource, described as the leading online platform for new home listings in the United States. The integration is designed to provide shoppers with greater transparency into builder performance, while also giving builders more tools to manage their reputations and better connect with prospective buyers.
Zonda stated that the acquisition comes at a time when competition in the homebuilding market requires companies to differentiate themselves through customer experience. By linking operational performance to buyer sentiment, Zonda expects builders to strengthen brand trust and improve outcomes across the entire lifecycle of the home purchase and ownership experience.
KEY QUOTES:
“Today marks an exciting step for our company and our customers. By integrating Eliant’s robust customer experience capabilities into Zonda’s technology solutions, we’re building a complete platform that helps homebuilders attract new buyers and optimize operations. Builders will gain actionable insights that connect customer perception with internal performance, driving smarter decisions and better outcomes.”
Jeff Meyers, CEO, Zonda
“This is a natural fit. We share a vision of helping homebuilders put the customer at the center of everything they do. Combining our customer experience expertise with Zonda’s technology expertise and established ratings and review platform creates an unparalleled solution for builders nationwide.”
Bob Mirman, CEO, Eliant
