San Francisco-based startup Puls Technologies has raised $50 million in a private round of funding led by Temasek. Hamilton Lane, Hanaco Ventures, Red Dot Capital Partners, Samsung NEXT, Sequoia Capital and Viola Ventures also participated in this round. Puls has raised a total of $90 million in funding thus far.
Founded by Eyal Ronen and Itai Hirsch in 2015, Puls’ software platform connects consumers with technicians in under sixty minutes seven days a week so emergencies can be addressed. Puls is able to provide in-home services including installations and household appliance repairs.
Puls’ technicians can provide same-day installation and repair for more than 200 products such as large-screen TVs, HD antennas, garage door openers, keyless locks, smart thermostats, security cameras, etc. And Puls has more than 2,500 professionals in its network across roughly 50 metro areas. With this round of funding, Puls plans to further its vision to disrupt the service industry and support the life cycle of all devices and appliances.
One of the reasons why Puls grew rapidly is due to the growth of connected device adoption and the increase in consumer expectations for on-demand services. According to VentureBeat, Puls is aiming to have its technicians fix 85% of technical problems within the set appointment time. Puls also uses machine learning to estimate what is most likely needed to be used or needed for each job.
In terms of customer support, Puls oversees the whole process. Puls’ vehicles have all the parts that are necessary for repairing and installing products. “We deliver a technician to your door, to fix anything,” said Ronen in an interview via VentureBeat. “We started with mobile devices only, offering service as a standalone company. We guarantee the service and repairs and have thousands of freelancers on call.”
It is estimated that there will be 11 billion connected devices being used by the end of 2018. And this is expected to double by 2020 as the average household is expected to hit 50 connected devices. This will create a substantial demand for integration and repair support.
