QuoteMachine – a leading retail software platform empowering retailers to scale their big-ticket sales and tailored sales experiences involving human interactions – recently announced the closing of $3.7 million in seed funding led by Manresa Ventures with additional investments from Clocktower Technology Ventures and Precursor Ventures. And QuoteMachine – which has now raised $4.6 million so far – plans to use the new capital to launch new payment solutions, offer new inventory management capabilities to empower salespeople better, and grow its go-to-market teams.
Selling big-ticket items has been handled by dated software or manual paper processes. And it is a complex process that requires expertise from the seller to understand the customer’s needs. Through QuoteMachine’s transactional microsites, the company turns any conversation in-store or online into a sale. It delivers a seamless customer experience proven to increase revenue in B2C and B2B environments regardless of the complexity of a merchant’s products, services, or workflow. Currently, 70% of QuoteMachine’s merchants are in the United States.
Through QuoteMachine, retailers can utilize various payment options to oversee big-ticket sales, enabling procurement and inventory management solutions that empower salespeople to deliver more personalized, intricate customer experiences via an in-house payment solution. Payments have been traditionally taken in person or even over the phone. But with QuoteMachine, customers can make an initial deposit online via the microsite, and the merchant then captures subsequent installments without requiring the customer’s presence.
As buyers and retailers look to the future of e-commerce and customer experience, reports indicate that customers have come to expect personalization and are frustrated when that experience is lacking – especially in a market where customer expertise, passion, and local familiarity are paramount. And QuoteMachine enables retailers to thrive as they foster enjoyable and flourishing communities.
Over the last six months, QuoteMachine’s team size has more than doubled, and the company has handled $40 million in gross merchandise value every month. About 60% of the sales conversations supported by QuoteMachine are turned into in-store or online sales. The company offers integrations on Shopify or Lightspeed Commerce’s marketplace. It is also part of the Intuit Developer Platform, where millions of QuickBooks Online users go to find, try, and buy apps that meet their needs.
KEY QUOTES:
“Our goal is to emerge as the main sales software powering SMB commerce that places the human touch at the heart of their sales experience. SMB retailers are uniquely positioned to fulfill their customer’s desire for personalization. Our team understands this and will empower retailers to deliver a new standard of excellence in customer experience at scale.”
— JD Rocheteau, CEO of QuoteMachine
“QuoteMachine provides the best-in-class payment solution for online and offline retailers who rely on high-touch, personalized sales for categories such as home & design, pools & spas and high-end furniture. Historically, these retailers needed to take card payments over the phone, process unnecessary paperwork and reconcile multiple payments across their systems. The founders at QuoteMachine have an extensive background building sophisticated payments systems, and they saw an opportunity to remove friction and increase efficiency in an untouched $5B market. We are thrilled to be investing in them and the company.”
— Jackson Gates, managing partner at Manresa Ventures
“We are thrilled to be part of QuoteMachine’s funding round as the company seeks to empower sophisticated SMB commerce experiences. The company’s payment and checkout experience especially highlights the software’s fintech play as it streamlines financial services to deliver value for merchants rather than creating friction in the sales process.”
— Ben Savage, a partner at Clocktower Technology Ventures
