TTEC Holdings – a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital – recently announced the availability of its new AI Readiness Assessment. Designed to help enterprises determine their current ability to leverage AI capabilities, the assessment provides a clear picture of their digital CX maturity and offers a prioritized adoption roadmap.
The free Assessment helps brands understand how to responsibly apply the power of AI to optimize the customer experience while growing revenue and reducing costs.
Launched by TTEC’s AI Center of Excellence for CX, the AI Readiness Assessment benchmarks capabilities in areas that are critical to successfully integrating AI into the customer experience, including customer interactions, associate augmentation, and analytics tools.
The respondents will see anonymized results from other authorizing participants, helping brands view their progress against industry peers and comparative use cases. And TTEC will also provide customized, high-level recommendations and best practices for each survey participant, including a consultative conversation with the Company’s CX AI experts.
KEY QUOTES:
“Organizations are seeking clarity and practical strategies to smartly deploy AI and enhance CX. This Assessment provides actionable insights to guide next steps to help brands maintain a customer-first approach through ongoing digital transformation.”
— Shelly Swanback, president of TTEC
“The AI Readiness Assessment provides a quick yet thorough evaluation of CX maturity. By identifying priority areas that can drive the most value from AI, organizations can move forward with confidence on a digital transformation roadmap that will accelerate business velocity.”
— Dave Seybold, CEO, TTEC Digital
