Zendesk To Buy Local Measure
By Amit Chowdhry ● Mar 1, 2025
Zendesk, a leader in AI-based service, announced that it has signed a definitive agreement to acquire Local Measure, a leading provider of CCaaS and advanced voice solutions and a long-time AWS partner. This deal accelerates Zendesk's expansion into larger, more complex service environments, enhances its AI voice capabilities, and strengthens its integration with Amazon Connect, which is AWS's enterprise-ready AI-based cloud contact center solution that helps companies deliver superior customer service at a lower cost.