HGS: Interview With Global CEO Venk Korla About Realized AI, Agent X And Intelligent Experiences
By Amit Chowdhry ● Oct 2, 2026
HGS is a global business process management and digital experience company that has grown from supporting one healthcare insurance client with 23 employees in Bengaluru to around 18,000 people across 10 countries, serving more than 1,000 brands. Global CEO Venk Korla has more than 25 years of experience across digital services, customer experience, entrepreneurship, and technology, and previously served as CEO of HGS Americas. Pulse 2.0 interviewed HGS Global CEO Venk Korla to learn more about the company's Realized AI strategy, HGS Agent X, intelligent experiences, and AI-driven business transformation.